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Responding to enquiries faster and following up consistently. Related service: Convert.
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Why do enquiries disappear after someone fills in the form?
The form is rarely the problem. The enquiry lands somewhere with no owner, and nobody notices until the customer has gone.
Tom Livingstone · 6 min read
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What should happen in the first hour after an enquiry?
Acknowledge it, name an owner, and record where it came from. The first hour is a process, not a favour.
Dan Kennedy · 5 min read
Related service
Convert
Responding to enquiries faster and following up consistently. Related service: Convert.