Convert · Turn enquiries into customers
An automated booking system that cuts phone tag and no-shows
Booking and reminders that take the back-and-forth out of getting a time in the diary.
We reply within one working day. No obligation.
What manual booking costs you
Emails back and forth to find a time that suits everyone.
Missed calls from people trying to book, who then book elsewhere.
Double bookings when two people manage the same diary.
No-shows because nobody had time to send a reminder.
Arriving at an appointment without the details you needed.
What the booking system does
Online booking with real availability
Customers see genuine free slots from your team's calendars and book in a few clicks, from your website or a link in any email.
The right person, service and place
Bookings are routed by service, location or staff member, with buffers and travel time where you need them.
Questions answered at booking
A short set of questions captures what you need to know before the appointment, so nobody has to ring back for details.
Confirmations and reminders
Confirmations and calendar invites go out straight away, including a Teams link for online meetings. Automated appointment reminders follow before the day.
Self-service changes
Customers can reschedule or cancel from a link, which frees the slot for someone else instead of leaving a gap.
Follow-up and CRM sync
Each booking is logged against the customer in your CRM or lead management system. Afterwards, a follow-up or next-booking prompt can go out automatically.
Microsoft Bookings, or the tool you already use
Microsoft Bookings is included in most Microsoft 365 business plans, and for many small businesses it does everything they need once it is set up properly. If you already use another booking tool you are happy with, we would rather connect it to your calendars and CRM than replace it.
Appointment automation that covers the whole journey
Booking is one step. We also automate what happens around it: the confirmation, the reminder, the intake form, the note to the person doing the appointment, the follow-up afterwards and the record in your CRM. That is where most of the admin time goes, and it is what appointment booking automation should cover.
Booking automation or AI appointment booking?
Appointment and booking automation: a booking page, reminders and rescheduling that run on rules. This page.
AI appointment booking: customers ask in plain English by chat, email or WhatsApp and the AI books for them. It sits on top of the booking system described here.
Next step
We reply within one working day. No obligation.
What you get
A review of how appointments are booked and managed today.
Your booking system configured: services, staff, availability rules and buffers.
Booking questions, confirmations and reminder messages written with you.
Calendar, Teams and CRM connections.
Booking links placed on your website and in email signatures.
A walkthrough for your team and a short admin guide.
How we set it up
- 01
Understand
We look at what you book, who does the appointments and where time is lost.
- 02
Assess
We agree services, availability rules, reminders and what should sync to the CRM.
- 03
Improve
We configure and test the system with real bookings before it goes on your website.
- 04
Support
We check how it is working with you after launch and adjust. Ongoing support is available.
What it looks like in practice
Illustrative example, not a client result: a building surveyor spends part of every day arranging site visits by phone. With automated appointment booking, clients choose a visit slot online that already allows for travel between sites, answer three questions about the property, and get a reminder the day before. The surveyor opens the calendar and finds everything needed for each visit.
FAQs
Common questions
What is an automated booking system?
A system that lets customers book a real, available slot themselves and then handles the confirmations, reminders, rescheduling and records without anyone on your team doing it by hand.
Do we need new software?
Often not. If you have Microsoft 365, Microsoft Bookings is usually included. If you already use a booking tool, we can often connect it rather than replace it.
Can it send text message reminders?
Email reminders are standard. Text reminders need a messaging service connected, which we can scope with you if your customers respond better to texts.
Does it work with several staff or locations?
Yes. Bookings can be routed by person, service or location, each with its own availability.
Can customers reschedule themselves?
Yes. Every confirmation includes a link to change or cancel, and the freed slot becomes available to others.
How much does it cost?
It depends on the number of services, staff and connections involved. We scope it after the consultation and give you a clear proposal before any work starts.
Tell us what is not working
You don't need a fully defined project before you talk to us. We reply within one working day.