Convert · Turn enquiries into customers
A WhatsApp chatbot that answers customers and books the work
WhatsApp as a proper enquiry channel, not a personal phone.
We reply within one working day. No obligation.
WhatsApp is where customers are. Your team is on site.
Messages arrive while you are working, and replies happen hours later, if at all.
Enquiries live on one person's phone, so nobody else can see or pick them up.
Photos, addresses and details are scattered across chats and never reach your job system or CRM.
What the WhatsApp AI assistant does
Replies straight away
Every message gets a prompt, useful reply in your tone, day or night.
Answers common questions
Service areas, opening hours, what you do and do not do, what happens next: all answered from information you approve.
Captures new enquiries
It asks the questions you need answered and keeps any photos the customer sends with the enquiry.
Books appointments
It offers real slots from your calendar and books the visit or call. See AI appointment booking for how that works.
Sends updates
Confirmations and reminders go out on WhatsApp using approved message templates.
Hands over to your team
When a person is needed, a team member picks up the conversation with the full history, and the customer stays on WhatsApp.
Built on the official WhatsApp Business Platform
A proper WhatsApp business chatbot runs on the WhatsApp Business Platform from Meta, not the free WhatsApp Business app on someone's phone. That gives you a shared business number your team can work from, and it means following WhatsApp's rules:
- 01Customers must opt in before you message them first.
- 02Messages you start outside a customer conversation use pre-approved templates.
- 03Meta charges for some message types, which we explain clearly when we scope the work.
- 04Your privacy information and retention rules cover WhatsApp conversations.
WhatsApp automation beyond the chat
The same connection handles WhatsApp business automation around the conversation: booking confirmations, appointment reminders, "we are on our way" updates and a follow-up after the job. Each conversation and enquiry is recorded in your CRM or a Microsoft 365 list, so WhatsApp stops being a separate island.
Part of the AI Front Desk
The WhatsApp AI agent is the AI Front Desk on one channel. If enquiries also arrive by web form and email, the AI Front Desk covers those with the same rules and the same handover, so customers get consistent answers wherever they get in touch.
Rules you set
It answers only from information you approve.
It never agrees prices or promises beyond what you allow.
It is clear that it is an automated assistant, and offers a person at any time.
Urgent keywords, such as a leak or no heating, go straight to a person.
What you get
Your WhatsApp Business Platform account and business number set up, or your existing number moved where possible.
- 01Approved answers, qualifying questions and message templates written with you.
- 02The WhatsApp chatbot configured with booking and handover.
- 03Conversations and enquiries logged in your CRM or a Microsoft 365 list.
- 04Testing with real example messages and a walkthrough for your team.
Next step
We reply within one working day. No obligation.
How we set it up
- 01
Understand
We look at what customers send you on WhatsApp and how your team replies now.
- 02
Assess
We agree what the assistant answers, what it books and when it hands over, and check your number.
- 03
Improve
We set up the platform, build the assistant and test it with real example messages.
- 04
Support
We review conversations with you in the early weeks and adjust. Ongoing support is available.
What it looks like in practice
Illustrative example, not a client result: a landscaping firm gets WhatsApp messages with photos of overgrown gardens. The WhatsApp chatbot replies within moments, asks for the postcode and rough garden size, keeps the photos with the enquiry, and offers a quote visit on Thursday. The owner sees a complete enquiry at the end of the day instead of twelve half-finished chats.
FAQs
Common questions
Can we keep our existing WhatsApp number?
Often, yes. Moving a number onto the WhatsApp Business Platform has some rules, so we check your number during scoping and explain the options.
Is a WhatsApp chatbot the same as WhatsApp auto reply?
No. The auto reply in the WhatsApp Business app sends one fixed message. A WhatsApp AI chatbot understands what the customer asks, answers it, captures details, books appointments and hands over to your team.
Can my team still reply personally?
Yes. Any team member can pick up a conversation from the shared business number, with the full history in front of them.
Is WhatsApp suitable for business data?
Used properly, yes. We set it up on the official platform with customer opt-in, clear privacy information and retention rules agreed with you.
Does it work alongside our website chat and email?
Yes. It can run as one channel of the AI Front Desk, with the same answers and handover rules everywhere.
How much does a WhatsApp chatbot cost?
It depends on what the assistant does and what it connects to. We scope it after the consultation and give you a clear proposal. Meta's own messaging charges are separate, and we explain them upfront.
Tell us what is not working
You don't need a fully defined project before you talk to us. We reply within one working day.